Privacy Policy
Last updated: February 2025
This Privacy Policy explains how Hills District Mac Repair ("we", "us", or "our") collects, uses, discloses, and protects your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We may collect the following types of personal information:
1.1 Contact Information
- Name
- Phone number
- Email address
- Physical address (for pickup/delivery services)
1.2 Device Information
- Mac model and serial number
- Description of issues or symptoms
- Login credentials (if required for repair, stored securely and deleted after service)
1.3 Payment Information
- Payment method details (processed securely through third-party payment providers)
- Transaction records
1.4 Communication Records
- Emails, SMS, and phone call records related to your repair
- Repair notes and service history
2. How We Collect Information
We collect personal information:
- Directly from you when you contact us, book a repair, or drop off a device
- Through our website contact forms and booking system
- Via phone calls, SMS, or email correspondence
- From third-party referrals (with your consent)
3. How We Use Your Information
We use your personal information to:
- Provide Mac repair and diagnostic services
- Communicate with you about your repair status
- Send quotes, invoices, and receipts
- Process payments
- Provide warranty support
- Respond to your enquiries
- Improve our services
- Comply with legal obligations
We will not use your information for marketing purposes without your explicit consent.
4. How We Protect Your Information
We take reasonable steps to protect your personal information from:
- Misuse, interference, and loss
- Unauthorised access, modification, or disclosure
Security measures include:
- Secure storage of physical records
- Password-protected digital systems
- Limited staff access to personal information
- Secure deletion of login credentials after repair completion
- Encrypted communication where possible
5. Disclosure of Your Information
We may disclose your personal information to:
- Parts suppliers (device model only, no personal details)
- Payment processors (for transaction processing)
- Courier services (for pickup/delivery, address only)
- Legal authorities (if required by law)
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
6. Third-Party Services
Our website may use third-party services such as:
- Google Analytics — to understand website traffic (anonymised data)
- Netlify — for website hosting
- Payment processors — for secure payment handling
These services have their own privacy policies, and we encourage you to review them.
7. Cookies and Website Tracking
Our website may use cookies to:
- Improve website functionality
- Analyse website traffic
- Remember your preferences
You can disable cookies in your browser settings, though this may affect website functionality.
8. Your Rights Under Australian Privacy Law
Under the Privacy Act 1988, you have the right to:
- Access your personal information held by us
- Correct inaccurate or outdated information
- Request deletion of your information (subject to legal requirements)
- Opt out of marketing communications
- Complain about privacy breaches
To exercise these rights, contact us using the details below.
9. Data Retention
We retain your personal information for:
- Repair records: 7 years (for warranty and legal purposes)
- Contact information: Until you request deletion
- Payment records: As required by Australian tax law
After the retention period, information is securely deleted or de-identified.
10. Children's Privacy
Our services are not directed at children under 18. We do not knowingly collect personal information from children without parental consent.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
We encourage you to review this policy periodically.
12. Contact Us
If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us:
Hills District Mac Repair
📞 Phone: 0400 454 859
📧 Email: Contact via website
📍 Service Area: Hills District, Sydney NSW
13. Complaints
If you believe we have breached your privacy, you can:
- Contact us directly to resolve the issue
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)